1. Scope and who we are
SolaSpark provides rooftop solar survey, design coordination, installation assistance, subsidy support, net-metering assistance, monitoring, and related customer services across Rajasthan. This policy applies to the SolaSpark website and information collected through its survey forms, calculators, WhatsApp links, and service interactions.
This policy does not control the independent privacy practices of government portals, DISCOMs, lenders, equipment manufacturers, WhatsApp, or other third parties. Their own policies apply when you use their services.
2. Information we collect
We collect information you choose to provide and limited technical information generated when you use the website.
- Survey and contact information: full name, WhatsApp or mobile number, PIN code, monthly electricity-bill range, property segment (Home or Business), and preferred language.
- Project information you later provide: electricity bills, address or site location, roof details, ownership or authorization documents, identity and bank details required for subsidy processing, and information needed by a DISCOM, government portal, lender, or installer.
- Communications: messages, call notes, survey preferences, documents, feedback, and support history.
- Technical and usage information: browser and device type, language, approximate location derived from network information, pages viewed, referring page, interaction events, diagnostic logs, and security information.
3. Savings calculator and local preferences
The savings calculator uses the bill and PIN information entered in your browser to produce an estimate. Using the calculator by itself does not create a lead record. A lead is created only when you submit the rooftop survey form or otherwise ask SolaSpark to contact you.
We may store your explicit language choice in local storage so the website opens in your preferred language. Session storage may be used for interface controls such as showing a notice only once per session.
4. How we use information
We use personal information only for legitimate service, operational, security, legal, and customer-support purposes.
- Respond to your enquiry and schedule a free rooftop survey.
- Prepare a preliminary or site-specific system design, savings estimate, quotation, and subsidy eligibility assessment.
- Coordinate installers, equipment, site access, approvals, net metering, commissioning, warranty support, and maintenance.
- Assist with government, DISCOM, subsidy, lender, or manufacturer processes when you ask us to do so.
- Communicate by phone, SMS, email, or WhatsApp about your enquiry, project, service appointment, or support request.
- Operate, secure, diagnose, measure, and improve the website and customer experience.
- Comply with applicable law, prevent misuse or fraud, and establish or defend legal claims.
5. Consent and communication choices
By submitting a survey or contact form, you ask SolaSpark to contact you about that enquiry. This may include a phone call or WhatsApp message to confirm details and schedule the survey. We do not treat a survey request as consent to unrelated promotional messaging.
You may ask us to stop non-essential communications at any time. We may still send project, transaction, safety, warranty, or legally required messages where necessary.
6. When information may be shared
We do not sell personal information. We may share only the information reasonably needed to provide the requested service or meet a legal obligation.
- With vetted surveyors, installers, engineers, service teams, equipment suppliers, and warranty providers involved in your project.
- With hosting, form, database, analytics, communications, document, and security providers acting for SolaSpark.
- With government portals, MNRE-related processes, DISCOMs, inspectors, net-metering providers, and banks when required for an application you authorize.
- With lenders or financing facilitators only when you request financing or ask us to make an introduction.
- With professional advisers, regulators, law-enforcement authorities, or courts when required by law or necessary to protect rights and safety.
- As part of a genuine business restructuring, subject to appropriate confidentiality and lawful processing safeguards.
7. WhatsApp, government portals, and third parties
If you open WhatsApp from the website, WhatsApp receives information according to its own terms and privacy policy. The prefilled message is not sent until you choose to send it.
Subsidy, net-metering, financing, and warranty processes may require you or SolaSpark, with your authorization, to submit information to third parties. Their systems, timelines, security practices, and decisions are outside SolaSpark's direct control.
8. Retention and security
We retain information for as long as reasonably necessary to handle an enquiry, deliver and support a project, administer warranties, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods vary by record type and project status.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
9. Your choices and rights
Subject to applicable Indian law, you may request access to personal information associated with you, correction of inaccurate or incomplete information, deletion where retention is no longer required, withdrawal of consent for consent-based processing, or information about how to raise a grievance.
A request may be limited where retaining or using information is required by law, necessary to complete a requested service, needed for security or fraud prevention, or required to establish or defend legal claims.
10. Children and policy changes
The website and rooftop solar services are intended for adults who can make or authorize decisions about a property. We do not knowingly seek personal information directly from children.
We may update this policy as services, technology, or law changes. The updated version will appear on this page with a revised effective date. Material changes may also be communicated through an appropriate additional notice.
Questions or privacy requests
Use the contact details shown on the SolaSpark website or submit a survey request and state that your message concerns privacy. We may need to verify your identity before completing an access, correction, or deletion request.